We take the privacy of our Malaysian players seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information.
All personal data collected by nbig33 is stored using 256-bit SSL encryption and access-controlled infrastructure. We apply industry-standard security measures at every layer of our platform.
nbig33 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to provide and improve our services to you.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within a reasonable timeframe.
Financial data relating to your Touch 'n Go, Boost, Maybank, CIMB, or cryptocurrency transactions is processed through secure, PCI-compliant channels. We do not store full card or account numbers on our servers.
Identity documents submitted for KYC verification (MyKad, passport, utility bills) are stored in an encrypted, access-restricted document vault. Only authorised compliance personnel can access verification records.
We will notify you of any material changes to this Privacy Policy by email to your registered address, and by a notice on the Platform, at least seven (7) days before changes take effect.
nbig33 ("Company", "we", "us", "our") operates the online gaming platform accessible at https://nbig33.cam and is committed to protecting the privacy and personal data of all users ("Player", "User", "you", "your") who access or use our services.
This Privacy Policy explains how nbig33 collects, processes, stores, shares, and protects personal data in connection with your use of the Platform, including when you register an account, make a deposit or withdrawal, participate in games or betting markets, claim promotions, contact our support team, or otherwise interact with any part of the nbig33 service.
This Policy is incorporated by reference into our Terms & Conditions and should be read alongside those Terms. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
If you are accessing the nbig33 Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location in Malaysia, your personal data is processed in accordance with applicable data protection principles, including principles consistent with Malaysia's Personal Data Protection Act 2010 (PDPA) to the extent applicable.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that directly or indirectly identifies a natural person, including name, identification number, email address, device identifiers, financial account details, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | nbig33, which determines the purposes and means of the processing of Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of nbig33 under a written data processing agreement, such as payment processors or KYC verification providers. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for one or more specified purposes. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and support analytics and fraud prevention. |
| "KYC Data" | Identity verification documentation submitted by a Player in connection with the Know Your Customer process, including government-issued identification documents, proof of address, and photographic verification. |
nbig33 collects the following categories of Personal Data, depending on how you interact with the Platform:
We collect Personal Data through the following means:
nbig33 processes your Personal Data only where we have a legitimate legal basis to do so. The applicable legal bases for our processing activities are:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation and management, processing deposits and withdrawals, providing game and betting services, communicating account status and transaction confirmations. |
| Legal Obligation | Age and identity verification (KYC), anti-money laundering (AML) screening, record-keeping for regulatory compliance, responding to lawful requests from regulatory or law enforcement authorities. |
| Legitimate Interests | Fraud detection and prevention, platform security monitoring, improving the Platform through analytics, and responsible gambling monitoring to identify players who may require intervention. |
| Consent | Sending promotional emails, SMS notifications, or targeted communications about bonuses and offers. You may withdraw consent at any time by updating your communication preferences in your account settings. |
nbig33 uses collected Personal Data for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from nbig33, you may unsubscribe at any time by following the unsubscribe link in any marketing communication or by contacting our support team directly. Opting out of marketing does not affect transactional communications (e.g., deposit confirmations, withdrawal notifications, and account security alerts).
nbig33 does not sell, rent, or otherwise commercially exploit your Personal Data to any third party. We may share your data in the following limited and controlled circumstances:
We engage third-party service providers who process Personal Data on our behalf, strictly under written data processing agreements that bind them to confidentiality and data protection obligations. Categories of processors include:
nbig33 may be required by law to disclose Personal Data to regulatory authorities, licensing bodies, law enforcement agencies, courts, or other government bodies where we receive a lawful order, subpoena, or legal obligation to do so. We will notify you of such disclosure where permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified by email and/or a prominent notice on the Platform prior to any such transfer taking effect, and you will be given the opportunity to request deletion of your account and data.
Where a Player has voluntarily requested referral to a responsible gambling support service, we may share the minimum necessary contact information with that service to facilitate the referral, with the Player's explicit consent.
We do not share your Personal Data with advertisers, data brokers, or third-party marketers for their own commercial purposes. Any data shared with third parties is strictly limited to what is necessary for the specific purpose described above.
nbig33 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following standard retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Regulatory and legal obligation |
| KYC Documents | Duration of account + 5 years post-closure | AML regulatory requirement |
| Financial Transaction Records | Duration of account + 7 years post-closure | Anti-money laundering and tax compliance |
| Gaming & Betting Logs | Duration of account + 3 years post-closure | Dispute resolution and regulatory audit |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for marketing |
| Technical / Device Logs | 90 days (rolling) | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures. Where data must be retained for longer due to an ongoing legal proceeding or regulatory investigation, it will be retained until that matter is fully resolved.
nbig33 uses cookies and similar tracking technologies to operate and improve the Platform, enhance user experience, and support security and fraud prevention. A cookie is a small text file stored on your device by your web browser when you visit the Platform.
You can control and manage cookie settings through your browser's privacy and security settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent you from using certain features of the Platform, including logging in to your account.
nbig33 does not use cookies to serve third-party advertising or track your browsing activity on websites other than https://nbig33.cam. Our cookie usage is limited to the purposes described in this section.
nbig33 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:
While we take all reasonable measures to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to maintain strong, unique passwords for your nbig33 account and to enable two-factor authentication.
nbig33 operates through infrastructure that may be located in multiple jurisdictions. In the course of providing our services, your Personal Data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, nbig33 takes appropriate steps to ensure that your data receives a level of protection consistent with the standards described in this Privacy Policy.
Transfers to third-party Data Processors outside Malaysia are governed by contractual data protection clauses that bind the recipient to obligations consistent with applicable data protection principles. Where transfers are made to jurisdictions that do not provide an equivalent level of data protection to that afforded by Malaysian law, we implement additional safeguards as appropriate.
As a data subject, you have the following rights in relation to your Personal Data held by nbig33. To exercise any of these rights, please contact our Data Protection team using the contact details in Section 16.
You may request a copy of the Personal Data we hold about you, along with information about how it is being processed. We will respond within 30 days of a verified request.
If any Personal Data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to our legal retention obligations under AML and regulatory requirements.
You may request that we limit the processing of your Personal Data in certain circumstances, for example while we are resolving a dispute about its accuracy.
Where processing is based on your consent or a contract, you may request that we provide your Personal Data in a structured, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests, or withdraw consent for processing based on your consent (including marketing communications) at any time.
Please note that some rights may be subject to limitations where we have an overriding legal obligation to retain or process your data (e.g., AML record-keeping requirements). We will always explain clearly if a limitation applies to your specific request.
The nbig33 Platform is strictly for adults aged 21 (twenty-one) years and above. We do not knowingly collect, process, or store Personal Data from individuals under the age of 21. Access to the Platform by persons under this age is strictly prohibited.
If we become aware that we have inadvertently collected Personal Data from a person under the age of 21, we will immediately suspend the relevant account, delete all associated Personal Data, and take appropriate steps in accordance with our underage gambling prevention policy.
If you are a parent or guardian and have reason to believe that a minor in your care has accessed or registered on the nbig33 Platform, please contact our support team immediately at [email protected] (plain text — not a clickable link).
The nbig33 Platform may contain references to third-party services, such as payment gateways for Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency wallet interfaces. When you interact with these third-party services, you are subject to their own privacy policies and terms of service, over which nbig33 has no control.
nbig33 is not responsible for the privacy practices or data handling procedures of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.
nbig33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Material changes will be communicated to registered players by email to their registered address, and by a notice displayed prominently on the Platform, no less than seven (7) days before the updated Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the Platform after the effective date of any modification constitutes your acknowledgment of the revised Policy. If you do not agree with a material change, you may request voluntary account closure in accordance with our Terms & Conditions.
The current version of this Privacy Policy is always accessible at https://nbig33.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the nbig33 Data Protection team using the details below. We are committed to responding to all data-related enquiries within a reasonable timeframe and no later than 30 calendar days for formal rights requests.
📧 Email: [email protected] (plain text — not a clickable link)
⏰ Response Hours: 24 hours a day, 7 days a week
💬 Live Chat: Available within the Platform when logged in
🌐 Platform: https://nbig33.cam
For concerns related to responsible gambling and player wellbeing, please visit our Responsible Gambling page. For general platform queries, visit our FAQ page.
Have questions about how your data is handled at nbig33? Our support team is available 24/7 to address any privacy concerns. You can also browse our FAQ for quick answers.
nbig33 is for players aged 21 and above only. Play responsibly.